FAQ

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1. What kinds of certificates do you have?

We are an ISO certified company, we are able to offer KOSHER, HALAL, TDS, COA, MSDS, Non-GMO etc.

2. Do you test your products?

Yes, we test for all incoming raw materials before production. Testing before any processing takes place helps us to deliver you the highest quality ingredients at the lowest possible prices.

3. Can I get a Free sample?

Free sample is available. For most products we can provide you a free sample, while the shipping cost should be undertaken by your side. You may contact us (send us email or fill the form) to get a sample.

4. What is your Return Policy?

Your satisfaction is very important to us. If there are any problems with the product you receive, please contact your account manager within 10 days of receiving of your order. Upon receipt and inspection, Nutrayours will issue a credit, refund or replacement.

5. How long shall we wait for your reply?

We can guarantee to reply to your inquiries within 12 hours no matter weekend or holiday.

6. What kinds of shipments can you provide?

We can arrange by sea, by air and by train and Express such as DHL/Fedex/UPS etc.

7. What kinds of payment terms can you offer?

Our regular payment terms are T/T, L/C, D/P, etc.

8. How to confirm the product quality before placing orders?

We will offer you certificate of analysis testing by HPLC, UV, GC, 13CNMR, and TLC etc. We also cooperate with independent third party lab such as Eurofins SGS,PONY etc. to make sure that products can meet the standards of ChP, EP, USP.

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